Refund policy

REFUND POLICY

Our Promise

Every order leaves our Miami facility vacuum-sealed and packed with dry ice to protect it during transit. If something goes wrong with your order, we'll make it right with a replacement or a refund.

Perishable Products, No Physical Returns

Because our products are perishable, we cannot accept physical returns for food safety reasons. Instead, if there's an issue with your order, we resolve it through replacement or refund. You never need to ship anything back.

When You Qualify for a Replacement or Refund

Arrives damaged (broken vacuum seal, leaking, or crushed packaging)
Arrives warm, meat above 40°F to the touch
Is missing items or contains incorrect items
Arrives later than the delivery window and is no longer safe to consume

How to Report an Issue

Contact us within 48 hours of delivery at info@gauchoselect.com
Include your order number
Attach photos of the product and packaging (including the shipping label)
Keep the product refrigerated until we respond, do not discard it unless we confirm

We respond within 1 business day.

Resolution

Depending on the issue, we'll offer:

A free replacement shipped on the next available dispatch date, or
A full or partial refund to your original payment method within 5–10 business days

What's Not Covered

Issues reported more than 48 hours after delivery
Packages left outside for more than 4 hours after confirmed delivery
Incorrect shipping addresses provided at checkout
Normal variation in weight, marbling or color within the stated range
Change of mind after the order has been dispatched

Order Cancellations

Orders can be modified or cancelled before dispatch. Contact info@gauchoselect.com within 12 hours of placing your order. Once an order ships, it cannot be cancelled.

Gaucho Club Subscriptions

You can pause, skip a month, or cancel your subscription anytime before your next billing date. Charges already processed for a shipped box follow the same replacement/refund rules above.