Refund policy

Refund Policy

Our Promise

Our beef is vacuum-sealed and packed in an insulated box with an inner thermal bag and cold gel packs. It is delivered chilled, never frozen.

If there is a problem with your order when it arrives, please contact us so we can review it and make it right.

No Physical Returns

Because our meat is perishable, we do not accept physical returns. You do not need to send any meat back to request a refund.

When to Contact Us

Please contact us if your order arrives with:

Spoiled meat or a concern about its temperature on arrival.
Broken vacuum seals, leaking packaging, or damage affecting the product.
Missing items or products that do not match your order.

How to Report a Problem

Inspect your order as soon as it arrives. Contact info@gauchoselect.com as soon as possible, preferably within 48 hours of delivery, and include:

Your order number and a description of the problem.
Photos of the affected product, its label, and the packaging, where possible.
For temperature concerns, a thermometer reading taken on arrival, if available. You may still report a concern if you do not have a thermometer.

If you discover a problem later, please contact us promptly so we can review the circumstances.

Do not consume or taste meat you suspect is unsafe. If the meat arrives above 40°F (approximately 4.4°C), as measured with a food thermometer, do not consume it and contact us. Document the issue where safe to do so and discard unsafe food; you do not need to wait for our reply before doing so.

Refunds

Once we confirm a covered problem, we will refund the amount paid for the affected items to your original payment method.

If the entire order arrives spoiled, unsafe, or otherwise unusable because of a confirmed delivery or product issue, we will refund the full order amount, including any delivery charge paid to Gaucho Select.

For problems affecting only part of the order, the refund will cover the affected items. Delivery charges will be reviewed based on the circumstances.

We will notify you when your refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.

What Is Not Covered

We do not offer refunds for a change of mind after dispatch or for damage caused by improper handling or storage after the order has been delivered in good condition.

Normal variation in appearance or weight within the range stated on the product page is not, by itself, a product defect.

This policy does not limit any rights you may have under applicable law.